Terms of Service
Last updated 7 September 2026
Who you are dealing with
"Best Carpentry", "we" and "us" means Dream House Furniture Pte Ltd (201840904Z), 10 Admiralty Street, #04-66, North Link Building, Singapore 757695. By engaging us for carpentry works you agree to these terms together with your signed quotation or contract, which governs where the two differ.
Quotations
Prices shown on this website are indicative "from" prices for standard materials and dimensions. We quote your brief first. A firm itemised quotation is prepared after a free site measurement, and only if the job is $3,000 or more and is new carpentry. We do not repair, reface, or refurbish existing cabinets. A quotation is an offer, not a contract, until both sides confirm it. A quotation is valid for 30 days from the date of issue.
Variations
Prices are based on the measurements and specifications recorded at your site measurement. Any change to design, materials, dimensions or finishes after you confirm the order is a variation, quoted and agreed separately in writing before that work proceeds. Anything not listed on your quotation is not included.
Payment
A deposit of 50% confirms the order and is payable before production begins. A further 45% is payable at the start of installation. The final 5% is payable on handover, once quality checks are completed. Once the order is signed and confirmed, payments already made are not refundable and refunds will not be entertained. Where a job is quoted on a different schedule, that schedule is stated on your quotation and governs.
Timelines
Typical production runs 3 to 5 weeks at our factory, with installation adding roughly 5 to 10 working days on top. Dates we commit to in writing account for both. Delays caused by site readiness, other trades, or changes you request after confirmation may move the schedule, and we will tell you as soon as we know.
Materials and our guarantee
We build with BestPly, our E0-grade plywood, as standard on every tier. If any panel we install swells, warps or bubbles within 12 months of handover, we rebuild the affected work free of charge. This sits alongside, and does not reduce, the 12-month workmanship warranty on every project. The guarantee covers defects in our materials and workmanship; it does not cover damage from misuse, water leaks from plumbing or the building, or alterations made by others. Colours, grain and finishes may vary slightly from samples and 3D renders.
Scope
We carry out carpentry works. Hacking, electrical and plumbing works are performed by other licensed trades; we coordinate with them where agreed but do not perform those works ourselves.
Goods
All goods remain the property of Dream House Furniture Pte Ltd (201840904Z) until payment has been received in full.
Communication
We handle enquiries and project communication over WhatsApp at +65 8905 4252. We do not take phone calls. Anything we commit to is confirmed in writing.
Governing law
These terms are governed by the laws of Singapore. Disputes we cannot resolve directly may be referred to mediation before any other proceedings.